FAQ

do you offer a student discount?

yes! plz reach out to hello@starfaceworld.com with your student email for more info :)

do my rewards expire?

points only expire after one year of inactivity in your account. 

can i lose my tier status?

once you enter a new tier, you'll be in that tier for 12 months. if, after one year, you haven’t continued to earn points within your tier, you’ll be reassigned...

i submitted a review but didn’t get any points

thanks for submitting! reviews may take up to two weeks to publish, plus a few additional days for points to post to your account. if after three weeks you still...

i forgot to log in at checkout! can my points b...

if you made a recent purchase and weren’t logged into your starface account, your order is unfortunately not eligible for points. please make sure you're logged into the same email account...

do reward members get free shipping?

galactic rewards members do! standard shipping rates still apply while you’re in our first two tiers.  don’t forget all orders over £20 are eligible for free shipping!