FAQ

how does each reward tier work?

there’s a total of three tiers: stellar [0-149 points], cosmic [150-399 points], and galactic [400+ points]. as you move up, you’ll get added rewards like early access, free shipping, and more. here are the perks you...

how does refer a friend work?

send your bff a referral gift of £10 here and you'll get the same amount back in your starface account when they make their first purchase! it must be your...

how do i become a rewards member?

you can sign up here! you’ll earn points every time you shop with the email address associated with your starface account.  if you already have an account, log in and...

what is starface rewards?

starface rewards is everyone’s fav loyalty program [it’s free to join!]. earn points when you shop and redeem them for exclusive offers and discounts. as you gain points, you’ll move...

how can i change my account/card info?

log into your account here! you can update billing addresses, card information, and contact info there :) if you need help changing your shipping address, please email us at orders@starfaceworld.com.

where can i manage my subscription?

log into your account here! on the top right corner of your account page, you’ll see manage account with a subscriptions tab under it. if you’re having trouble for any...