FAQ

how do subscriptions work?

subscriptions let you save 15% on your starface favs when you get them automatically delivered every one, two, or three months. subscriptions can be changed, paused, skipped, or canceled at...

what if i received the wrong product?

let us know within 14 business days and we’ll send the correct product to you right away :) shipping is on us!

what’s your refund policy?

if you’ve received a faulty or damaged item, you can choose between a replacement or a refund. any claims of faulty items must be made within 30 days of purchase. refunds...

what if my package is lost?

any lost, damaged, missing, or stolen items need to be reported within 14 days of receiving your order. plz email us at orders@starfaceworld.com and we’ll go from there! 

why isn’t my tracking working?

it may take 1-2 business days for your shipment status to register in our system. if your tracking number isn’t appearing or working, email us at orders@starfaceworld.com with your order number and we’ll...

what are my delivery fee options?

all orders over £20 are eligible for free shipping! uk: general delivery (2-4 days): £5 expedited delivery (1-3 days): £9 free shipping on orders £20+