FAQ

do you offer birthday rewards?

yes! all members get extra points on birthdays depending on their tier. if you haven’t already, plz add your birthday to your account so we know when to celebrate you!

i can’t see my latest points on my account

the best thing to do is clear your cache and refresh the web page. if your points aren’t showing up, try waiting a couple hours and then check back. feel...

if i cancel my order, will i lose points?

when an order is canceled, the points from that order will be removed from your account.  if you’re sent a replacement for a faulty product, note that you won’t receive...

can i transfer my points between the us, canada...

points can only be used in one geo! we recommend maintaining a single rewards account depending on where you live [us, uk, ca].

i have multiple email addresses, can i combine ...

yes, but only once! plz email us at orders@starfaceworld.com letting us know which email addresses you’ve used and which one you’d like to connect your account to.

can i earn points for purchases i made before j...

no, points can only be redeemed after you join the program.