FAQ

is your packaging recyclable?

all cartons, protective sheets, and included packaging are 100% recyclable. compacts are fully reusable and are designed to store all hydro-star patches for safe keeping.plz note that used pimple patches are not...

how does the student discount work?

all students get 15% off their first order + 5% off all future orders* with a minimum cart order of $30 / ca $30 / £25! verify your status with student...

do my rewards expire?

points only expire after one year of inactivity in your account. 

can i lose my tier status?

once you enter a new tier, you'll be in that tier for 12 months. if, after one year, you haven’t continued to earn points within your tier, you’ll be reassigned...

i submitted a review but didn’t get any points

thanks for submitting! reviews may take up to two weeks to publish, plus a few additional days for points to post to your account. if after three weeks you still...

i forgot to log in at checkout! can my points b...

if you made a recent purchase and weren’t logged into your starface account, your order is unfortunately not eligible for points. please make sure you're logged into the same email account...