FAQ

where can i manage my subscription?

log into your account here! on the top right corner of your account page, you’ll see manage account with a subscriptions tab under it. if you’re having trouble for any reason, email us at orders@starfaceworld.com for more...

how do subscriptions work?

save 15% on your starface favs when you get them automatically delivered every one, two, or three months. subscriptions can be changed, paused, skipped, or canceled at any time.learn more...

what if i received the wrong product?

let us know within 14 business days and we’ll send the correct product to you right away :) shipping is on us!

what’s your refund policy?

if you’ve received a faulty or damaged item, you can choose between a replacement or a refund. any claims of faulty items must be made within 30 days of purchase. refunds...

what if my package is lost?

any lost, damaged, missing, or stolen items need to be reported within 14 days of receiving your order. plz email us at orders@starfaceworld.com and we’ll go from there! 

why isn’t my tracking working?

it may take 1-2 business days for your shipment status to register in our system. if your tracking number isn’t appearing or working, email us at orders@starfaceworld.com with your order number and we’ll get...